Services & Support
We have always had a reputation for providing the highest levels of service to our clients. We believe in total support and constantly strive to ensure that we meet and exceed our clients' needs and expectations. Our commitment is evidenced by the range of services and support options we offer to make sure that you achieve the very best from our products and solutions.
We boast a hugely experienced team of professionals from the Customs/Freight industries, and the IT and Programming areas of commerce, all dedicated to helping you to achieve your goals.
Our Client Services Team are focussed on:
- delivering the best implementation possible including installation, initial training, and 'handholding' you through the authorisation process to 'go live'
- resolving any technical queries you may have, either by telephone or via our internet Support Website, available 24/7, 365 days a year
- making sure you are equipped with the right skill set to gain maximum benefit from our products by offering advanced and refresher training
- giving you added support through our comprehensive user manuals and supporting documentation
- ensuring you optimise the duty savings available through the correct operation of our products and associated Customs procedures
- encouraging you to influence product development through submission of requests and suggestions for enhancements
- providing you with a forum for sharing ideas and experiences with other clients and Customs personnel through our unique user group - the Grosvenor User Association (GUA)
This combination of support services and the excellence we strive to achieve in service delivery enables us to maintain our leading market position.