Customer Support
We have always had a reputation for providing the highest levels of service. We believe in total support and constantly strive to ensure that we meet and exceed our clients needs and expectations.
Our commitment is to ensure that our clients receive the very best on going help and support in understanding and gaining maximum benefit from our Customs duty management software. We link this with the provision of key information and support in tackling a multitude of Customs requirements, including most recently Simplified Procedures Re-authorisation.
Our dedicated Client Services Team provide support and advice from the moment you express an interest in any of our products or solutions. We help you to determine the right solution for your business, and then work with you to achieve a smooth implementation. This includes:
- guidance through the Customs authorisation process
- provision of a draft Compliance Control Manual to support the enhanced authorisation processes
- technical assistance with interfaces into your other commercial systems
- training
- full user documentation and
- access to our experienced team who bring to bear their own extensive experience as traders, forwarders and Customs specialists.
Internet Based Support
Key to our success in providing the most effective level of support is our pioneering internet based Support Site that has revolutionised the way in which we can service our clients. All client requests for assistance are logged and updated at each stage of activity taken towards resolution, ensuring clients are always kept up to date and informed.
The Support Site is also a great management information tool, retaining all data and thus allowing clients to search and report by key fields including date, keywords, and incident status. Of course, being internet based, it is always available so clients can log queries at a time that suits their business, and make use of FAQs and advice recorded in respect of previous queries whenever needed, including out of office hours.